fbc88 Privacy Policy

This Privacy Policy ("Policy") describes how fbc88 ("fbc88", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of players and visitors ("you", "your") who access or use the fbc88 online gaming platform at fbc88.lat (the "Platform"). This Policy applies to all users of the Platform, regardless of the device or method of access, including mobile browsers, desktop browsers, and any future fbc88 application.

By using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, please do not use the Platform. We encourage you to review this Policy periodically, as we may update it from time to time to reflect changes in our practices or applicable law.

fbc88 collects personal information in three primary ways: information you provide directly, information collected automatically when you use the Platform, and information received from third-party service providers (such as payment processors and KYC verification services). The categories and examples of information collected are set out below.

Information You Provide Directly

• Full legal name, date of birth, and residential address as provided during account registration.
• Bangladeshi mobile phone number used for account verification and two-factor authentication.
• Government-issued identification documents (National ID Card, passport) submitted during KYC verification.
• Payment method information, including bKash, Nagad, Rocket, or Upay account numbers and any card details required for processing deposits or withdrawals.
• Communications you send to fbc88 support, including the content of support tickets, emails, and live chat transcripts.

Information Collected Automatically

• IP address and approximate geolocation (country and city level) at login and at the time of each transaction, used for security monitoring and fraud prevention.
• Device information including device type (Android/iOS/desktop), operating system version, browser type and version, and screen resolution.
• Session activity data including pages visited, time on page, bet history, game session duration, deposit and withdrawal timestamps, and feature usage patterns.
• Cookies and similar tracking technologies as described in Section 6 of this Policy.

Information from Third Parties

• Identity verification results from KYC service providers, including match scores and document authenticity outcomes.
• Transaction confirmation data from payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) confirming whether a deposit or withdrawal was successfully processed.
• Fraud risk signals from third-party fraud prevention services where fbc88 uses such services as part of its compliance obligations.

fbc88 uses personal data only for specific, legitimate purposes. The table below sets out the primary purposes for which we process your data and the corresponding lawful basis for each.

fbc88 processes personal data only where there is a legitimate legal basis to do so. The primary legal bases on which we rely are:

• Contractual necessity: processing required to perform our contract with you — including providing gaming services, processing payments, and maintaining your account.
• Legal obligation: processing required to comply with applicable law, including anti-money laundering obligations, age verification requirements, and regulatory reporting duties.
• Legitimate interests: processing necessary for the legitimate operational interests of fbc88, including fraud prevention, Platform security, and responsible gaming monitoring — provided these interests are not overridden by your rights and interests.
• Consent: where you have given us explicit, informed consent to process your data for a specific purpose — most commonly for receiving promotional communications. You may withdraw consent at any time by contacting support or updating your account notification settings.

fbc88 does not sell personal data. We may share your personal information with third parties in the limited circumstances described below. In all cases, data sharing is governed by appropriate data processing agreements or equivalent contractual protections.

Categories of Third-Party Recipients

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank): shared solely for the purpose of processing your deposit or withdrawal transaction.
• KYC and identity verification providers: shared for the purpose of verifying your age and identity as required by our responsible gaming obligations and applicable compliance requirements.
• Game software providers (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Jili Games, Spadegaming, Spribe): limited session and bet data is shared as technically necessary to deliver game content and record game outcomes.
• Regulatory and law enforcement authorities: where fbc88 is required by applicable law, court order, or lawful authority to disclose personal data. fbc88 will, where legally permissible, notify you of such a request.

International Data Transfers

Some of fbc88's third-party service providers may be located outside of Bangladesh. Where personal data is transferred outside Bangladesh, fbc88 ensures that appropriate contractual safeguards are in place — such as standard contractual clauses or equivalent mechanisms — to protect your data to the same standard required under this Policy. By using the Platform, you consent to such transfers where necessary for the provision of the services described in these Terms.

fbc88 uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform effectively, keep your session authenticated, and understand how players use the Platform so we can improve it. We do not use cookies to build advertising profiles or share tracking data with advertising networks.

Types of Cookies Used

• Essential cookies: required for the Platform to function. These include session authentication tokens that keep you logged in, CSRF protection tokens that prevent request forgery, and cookies that remember your language preference. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: used to remember your preferences within the Platform, such as your preferred game category, deposit method, and display settings. Disabling these cookies will not prevent you from using the Platform but may reduce personalisation.
• Analytics cookies: used to collect aggregated, anonymised data about how the Platform is used — for example, which pages are visited most frequently and where users encounter errors. This data helps us improve the Platform's performance and usability. No personally identifiable information is transmitted via analytics cookies.

You can manage cookie preferences through your browser settings. Please note that blocking all cookies may affect the functionality of the Platform, in particular the essential session cookies required to keep you logged in during a gaming session. For more information on how to manage cookies in your specific browser, refer to your browser's help documentation.

fbc88 retains personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law. The principal retention periods applied by fbc88 are as follows:

• Account and KYC data: retained for the duration of the active account and for a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction and payment records: retained for a minimum of 7 years from the date of the transaction to comply with financial record-keeping obligations.
• Support communications: retained for 3 years from the date of the last communication, to allow for dispute resolution and quality assurance review.

Once the applicable retention period expires and there is no further legal basis for retaining data, fbc88 will securely delete or anonymise the relevant personal data. Anonymised, aggregated data may be retained indefinitely for statistical and operational analysis, as it can no longer be used to identify any individual.

fbc88 implements and maintains a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our key security controls include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the fbc88 Platform, ensuring your login credentials, session data, and payment details are never transmitted in plaintext.
• Encrypted storage of sensitive data at rest, including hashed and salted password storage using industry-standard algorithms. fbc88 staff do not have access to your plaintext password at any time.
• Access controls and role-based permissions ensuring that fbc88 staff can only access personal data to the extent required for their specific job function. All staff data access is logged and subject to regular audit.
• Continuous security monitoring and intrusion detection systems that alert the fbc88 security team to anomalous access patterns, potential account compromise attempts, and suspicious transaction activity in real time.

While fbc88 takes all reasonable steps to protect your personal data, no transmission over the internet and no method of electronic storage is completely secure. In the unlikely event of a data breach that affects your rights or interests, fbc88 will notify you and, where required, the relevant authorities, in accordance with applicable data breach notification requirements.

fbc88 respects your rights in relation to your personal data. You may exercise the following rights at any time by submitting a written request to [email protected]. We will acknowledge your request within 5 business days and respond in full within 30 calendar days. In some cases, we may need to verify your identity before processing your request.

• Right of access: you may request a copy of the personal data we hold about you, along with information about how and why it is processed.
• Right to rectification: if the personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: in certain circumstances (for example, where data is no longer necessary for the purpose for which it was collected and there is no overriding legal obligation to retain it), you may request deletion of your personal data.
• Right to restrict processing: you may request that we limit the way we use your personal data in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to withdraw consent: where we process your data based on consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Please note that certain rights are subject to exceptions. For example, we may be unable to delete data that we are legally required to retain for anti-money laundering or tax compliance purposes. Where we are unable to fully honour a request, we will explain the reason in our response.

The fbc88 Platform is strictly intended for adults aged 21 years and above. fbc88 does not knowingly collect personal data from any person under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will promptly delete that data and close the associated account in accordance with our underage gaming policy. If you are a parent or guardian and believe that a person under 21 in your care has registered an account on fbc88, please contact [email protected] immediately so that we can take appropriate action.

fbc88 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable law. The most current version of this Policy will always be available on this page, with the "Last updated" date at the top revised accordingly. Where a material change is made — for example, a change to the categories of data we collect, the purposes for which we use data, or the third parties with whom we share data — we will notify registered players via their registered mobile number or account email in advance of the change taking effect.

Your continued use of the Platform following the posting of a revised Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised Policy, you must stop using the Platform and may request account closure by contacting fbc88 support.

If you have any questions, concerns, or complaints about this Privacy Policy or the way fbc88 handles your personal data, please contact our support team. We take all privacy-related enquiries seriously and aim to respond promptly and in good faith.

Contact email: [email protected] (plain text only — not a clickable link). Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). For formal privacy rights requests, include the subject line "Privacy Rights Request" and your registered mobile number for identity verification.